Delight more customers. Easily gather
actionable customer feedback.

Listen to your customers and get their opinions throughout the entire
customer journey. See how to tap into Customer Powered Data to start
gathering real-time feedback at scale.

SURVEY PLATFORM

Need a flexible way to get
customer feedback?

Create on-brand feedback surveys in
minutes. Send surveys via multiple
channels, easily analyze your data, and
share actionable insights with your team.

CX SOLUTION

Want expert help with your Net
Promoter Score®?

Run effective customer experience
programs with our dedicated NPS
solution. Enjoy automated feedback
collection, predictive analysis, and more.

Tap into Customer Powered Data at every
touchpoint

Learn more about potential and existing
customers

Better understand your consumers

Survey your target market to better understand their
behaviors, perceptions, and attitudes.

Measure brand awareness and sentiment

Find out what people think about your brand and
discover new growth opportunities.

Better connect with customers

Use feedback to tailor your communications, website
experience, and even A/B test campaigns.

Want to talk to consumers or prospects?

Our plans and Audience panel makes it easy to check in with
your market early and often.

“We are able to correlate improvement in our NPS to higher
revenue and retention of our customers”

—Simon Lindsay, CEO of Progressive
Direct

Learn more about customer feedback surveys

Net Promoter Score (NPS)

Easily deliver both transactional and
relational NPS surveys to understand what
drives your customer satisfaction

Learn more

Products and services

Ask your customers for feedback on your
products and services to find out where
and how to improve.

Learn more

Events

Talk to customers before and after events.
Capture live feedback or set up a kiosk
survey on a tablet or phone.

Learn more

Customer experience

Identify patterns and trends in your digital
experiences or at a point of sale (POS) so
you can quickly make positive
adjustments.

Learn more

Customer service

Improve your customer experience by
assessing your customer service and call
center effectiveness.

Learn more

Customer
engagement

Prevent churn and improve repeat
business. Identify customer loyalty trends
and find out how to improve your offering.

Learn more

Customer powered
success

See how Planet Fitness creates a
happy, healthy customer experience
using feedback.

Get started on your customer feedback project today

Create your own customer feedback surveys in minutes—or get started with
SurveyMonkey CX, a comprehensive solution to measure and improve your Net
Promoter Score.

Start creating surveys

Our platform makes it easy to create and
send surveys during every part of the
customer journey. Start building a better
experience with customer feedback.

Get a solution

Automate your NPS surveys and get
powerful analytics tools that let you
discover how to improve the customer
experience and grow your business.

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Delight more customers. Easily gather
actionable customer feedback.

Need a flexible way to get
customer feedback?

Want expert help with your Net
Promoter Score®?

Tap into Customer Powered Data at every
touchpoint